FAQ

Here are the burning questions everyone has about Corny Popcorn, shipping, and delivery! If you don’t see the answer you crave, shoot us an email at hello@corny.au and we’ll get back to you faster than you can say “butter me up!” You can also slide into our DMs on social media for a chat!

How fast can you get your popcorn popping?

Usually, we’ll send your order popping out the door within 24 hours!

Can I speed up my order?

Sadly, we can’t hit the fast-forward button; orders are processed in the order they come in—no popcorn shortcuts here!

Can I tweak my order?

If you’re itching to make some changes, shoot us an email ASAP after you order!

We will do our best to accommodate the changes but can’t guarantee they will be actioned. Once your popcorn is packed and ready to roll, it’s too late for a makeover.

How do I keep my popcorn fresh?

Well, if you can resist devouring it all in one sitting, stash that Cornyâ popcorn in a cool, dry spot (your cupboards are its happy place) and seal that pouch tight to keep the yumminess locked in!

How does my order hit the road?

We team up with Sendle – the shipping superheroes! They hunt down the best deals by partnering with multiple shippers, ensuring your goodies get to you without breaking the bank!

How long does it take for delivery?

Wondering when your goodies will arrive? Well, hold onto your kernels! Orders usually pop onto your doorstep in 2 to 5 business days. If you're in a more remote area, it might take a tad longer—think of it as your popcorn enjoying a scenic tour. And don't worry, every order comes with a tracking number, so you can play detective and see exactly where your yummy cargo is on its journey!

What’s the return, exchange and refund policy?

We’re on a mission to deliver top-notch, super-fresh popcorn to our amazing customers! But since our products are like that ripe banana that just can’t wait, we can't do returns, exchanges, or refunds due to food regulations. Don’t fret, though! We're all ears and ready to tackle any genuine issues with quality, damage, or mix-ups with your order!

Can I change the shipping address?

If your order is still hanging out in limbo and has not shipped, just shoot your new address to orders@corny.au and our awesome team will work their magic to get it sorted!

Can I cancel my order?

If your order is still lounging in the “not shipped” zone, shoot an email over to orders@corny.au, and we’ll zap that order into cancellation mode!