Shipping FAQ

Shipping FAQs

All parcels are booked in Sunday for a Monday collection from our courier in Yatala, Queensland. Local deliveries typically arrive within 3 business days, and orders stretching the East Coast from Cairns to Melbourne typically arrive within 5 business days and before the weekend. Customers from WA, NT, SA, and TAS can expect delivery within 8 business days. Please note that once an order has been collected by our courier, we no longer have any control over the shipment, so it is imperative the address provided is accurate and accessible. Due to the hight cost and spoilage, Corny Popcorn cannot offer free redelivery, refunds, or replacements due to incorrect shipping address, or inaccessible delivery addresses. There has been a steady increase in apartments where couriers cannot physically deliver a parcel if no one is home. This is also classed as inaccessible.

NO PO BOXES or PARCEL LOCKERS

Our lowered flat rate delivery fees allow us to offer a reasonable delivery coast for most locations. Much of the delivery cost is absorbed in the sale of the products and does not leave us with much profit. This setup allows us to further reduce the shipping cost the more you spend. It is our way to help customers get their hands on our delicious popcorn wherever they are while trying to keep the prices down. We are small, and simply do not have the buying power large corporations have to offer free shipping.

Although light, popcorn is bulky and is costly to ship as it is based on cubic weight. For example; although a four bag box may weigh 1.2kg, the calculated cubic weight is 6kg.

Pickup option is also available upon request.

99% of orders are packaged in cardboard cartons to help protect the products inside from bumps and scratches during transport. They do not fit in a standard letterbox, and are not weather-proof. Please ensure there is a safe place to leave the parcel if no one is home.

As we use a courier, deliveries cannot be made to PO Boxes or Parcel Lockers.  

With the Australia-wide staff shortages, some deliveries may take a little longer than usual.  Orders are sent out using a courier, and you should receive an email with a tracking number giving you the ability to track the progress of the parcel.  If your parcel hasn’t arrived within a reasonable timeframe, please contact the courier company to resolve it most efficiently.  If that fails, please feel free to contact us so we can follow it up further.

Although extremely rare, we are only human.  If you receive the wrong, or partly wrong order please get in touch (order number makes things easier), and we will resolve the issue for you as fast as we can.

We pack our orders to withstand the normal brutality of shipping.  If however, your beloved popcorn arrives damaged beyond usable/edible, please email us with a photo, the order number, and any other information so we can resolve it for you.  Please note, your dogs attacking the popcorn is not covered, and we will cross-reference your photo with that from the courier delivery driver.